Nusurance Corporation, a Florida agency led by an insurance technology pioneer Chris Kazor, has announced they have chosen Artizan Internet Services as a customer service and disaster recovery partner.
"I grew up in Las Vegas, worked in casinos, and I understand the issues of risk management," laughed Chris Kazor, Principal of Nusurance.com. "I m an insurance industry survivor of Hurricane Andrew and with the Internet and Artizan, we are now finally able to deliver 24-hour insurance customer service and disaster recovery provisions the way they are supposed to be done," Kazor continued.
Two primary reasons motivated Nusurance to partner with Artizan: 1) the ability to provide their clients 24-hour access to their own policy information; and 2) a disaster recovery plan that allows complete peace of mind for the agency principals, carrier partners, and of course Nusurance clients.
"With Artizan our clients will be able to log in 24 hours a day and print certificates of insurance and auto ID cards for themselves as needed, as well as communicating with our staff in real-time," said Kazor. "Because we are a new agency, the decision to partner with Artizan and their CSR24 and Service911 products has allowed our carriers to feel totally comfortable that we offer superior customer service as well as the ability to survive any kind of natural disaster."
From a financial investment perspective, the Nusurance partnership with Artizan is going to immediately and positively impact their bottom line by enabling them to hire less staff while still offering superior service to their agency clients. "Many small and growing agencies think 24-hour customer service and full-partner disaster recovery plans are too expensive," said Richard Roy, Artizan Founder and President. "Nusurance is a great example of a small agency that is growing fast through a wise use of technology and prudent management of their resources," Roy continued.
Artizan s CSR24 integrates with Nusurance s agency management system to be able to provide current data to Nusurance clients through Web access. Additionally, this functionality provides the basis for backup in the event that a disaster affects Florida or the Nusurance agency.
"I ve joked with my carrier partners that my disaster recovery plan is 'Starbucks ," Chris Kazor said. "But it s true -- if something terrible were to happen to our office, I simply need to alert Artizan to take over my inbound calls and Website, find a location with power and Internet service, and we re back up and running," Kazor concluded.
For additional information on the partnership with Nusurance.com and Artizan, contact Richard Roy directly or visit www.artizan.com . Service911 and CSR24 are trademarks of Artizan Internet Services, LLC.
About Artizan Internet Services, LLC: Artizan Internet Services, LLC is the leading provider of Web-based and outsourced customer service solutions for the insurance industry. Artizan enables insurance professionals to leverage their existing sales and service processes, and expand upon them to deliver greater results with tools that are specifically designed to deliver the highest level of quality, function and customer satisfaction. Artizan Internet Services can be found on the Worldwide Web at www.artizan.com
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